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Privacy Policy

Effective Date: 07.07.2025

Your privacy is important to us. This Privacy Policy explains how CASH ADVANCE BORPAY.IO LLC (“BorPay”, “we,” “us,” or “our”) collects, uses, shares, and protects the personal information of users who access or use the Cash Advance – BorPay Loan App and related services. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from and about you to provide loan-related services, maintain the security and functionality of our platform, comply with legal requirements, and improve the user experience. The categories of data we collect include:

1.1 Personal Identifiers

Information that directly identifies you, such as:

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Mailing address

  • Government-issued ID (such as driver’s license or passport)

  • Social Security Number (only where required by law or by our lending partners)

1.2 Financial Information

To evaluate your loan eligibility and manage your financial interactions, we may collect:

  • Bank account and routing numbers

  • Account balances and transaction history

  • Employment and income information

  • Direct deposit details

  • Credit information (only if required for personal loans)

1.3 Device and Technical Data

When you interact with our app or website, we may collect technical data, including:

  • IP address

  • Device type, model, and operating system

  • App version

  • Mobile network information

  • Usage logs, error reports, and diagnostics

1.4 Location Data

With your consent, we may collect or use location data (e.g., GPS or IP-based geolocation) to help verify your identity, detect fraud, or comply with applicable regulations.

1.5 App Activity and Engagement

We collect data related to your interaction with our services, including:

  • Loan requests and repayment activity

  • Participation in games or reward programs

  • Referral and promotional activity

  • Support and chat interactions

1.6 Communications and Support Data

If you contact us or communicate with our support team, we may collect:

  • The content of your messages

  • Your contact information

  • Any attachments or information you submit voluntarily

  • Support history and resolution tracking

1.7 Third-Party Sources

We may also receive data about you from:

  • Lending partners

  • Identity verification services

  • Payroll processors (if connected)

  • Credit bureaus (for personal loan evaluation)

  • Fraud prevention services

2. How We Use Your Information

We use the information we collect about you for a variety of legitimate business and legal purposes, including:

2.1 To Provide and Manage Services

  • Evaluate your eligibility for cash advances or personal loans

  • Facilitate the application, approval, and funding process

  • Process repayments and track account activity

  • Personalize your experience and recommend loan options

2.2 To Communicate with You

  • Send transactional updates (e.g., funding, due dates, confirmations)

  • Respond to inquiries or support requests

  • Notify you of important changes to your account or services

  • Offer promotions or features (with opt-out options)

2.3 To Prevent Fraud and Ensure Security

  • Verify your identity

  • Detect suspicious activity or unauthorized access

  • Comply with know-your-customer (KYC) and anti-money laundering (AML) laws

  • Enforce our terms of service and prevent abuse

2.4 To Improve and Develop Our Services

  • Analyze usage data and user behavior

  • Test new features, products, and updates

  • Conduct research, troubleshooting, and performance monitoring

  • Maintain and improve app stability, security, and functionality

2.5 To Comply with Legal Obligations

  • Respond to legal requests and regulatory inquiries

  • Maintain records required by lending laws and financial regulations

  • Fulfill contractual obligations with lending partners

3. How We Share Your Information

We may share your personal and financial information with trusted third parties to operate the BorPay platform, deliver services, and comply with applicable legal requirements. We do not sell your personal data.

3.1 Lending Partners

We may share your information with licensed third-party lenders to:

  • Evaluate your loan or cash advance eligibility

  • Underwrite and process your loan application

  • Manage repayment and collections where applicable
    All lending partners are subject to confidentiality and data protection obligations.

3.2 Service Providers

We use third-party service providers who support the functionality and operations of the app, including:

  • Cloud storage and hosting services

  • Customer support tools

  • Identity verification providers

  • Payment processors and ACH transfer networks

  • Analytics and performance tracking tools

These service providers may only access your data as needed to perform their services and are contractually obligated to maintain confidentiality and security.

3.3 Legal and Regulatory Disclosures

We may disclose your information if required to:

  • Comply with a subpoena, court order, or other legal process

  • Respond to a request from a regulator, law enforcement agency, or financial authority

  • Enforce our rights or protect the safety of users, employees, or the public

3.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to the protections outlined in this policy.

3.5 With Your Consent

We may share your information with other parties only when you have provided explicit consent, such as opting into a marketing partnership, referral program, or payroll integration.

4. Your Privacy Choices

We respect your right to control your personal information and provide the following privacy options:

4.1 Access and Correction

You may request access to the personal information we hold about you and request corrections to ensure accuracy.

4.2 Opt-Out of Marketing

You can opt out of receiving marketing emails or notifications at any time by:

  • Clicking “Unsubscribe” in promotional emails

  • Adjusting your notification settings in the app

  • Emailing support@borpay.io with your request

Please note that we may still send you essential service-related communications (e.g., payment reminders or legal notices).

4.3 Deletion and Account Closure

You may request deletion of your personal data and account, subject to applicable retention requirements. We may retain certain information as required by law or to fulfill our financial reporting obligations.

4.4 Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature. Currently, we do not respond to DNT signals due to lack of industry standardization.

5. Data Retention

We retain personal information for as long as necessary to:

  • Provide services and maintain your account

  • Comply with legal, tax, and regulatory obligations

  • Resolve disputes and enforce agreements

  • Support fraud prevention and risk management

In general, we retain information for a minimum of seven (7) years from the date of last activity or account closure, unless a shorter or longer period is required by law.

6. Security

We take the security of your information seriously and implement appropriate safeguards to protect it.

6.1 Technical Safeguards

  • End-to-end encryption of sensitive data (e.g., bank credentials, SSN)

  • Secure data transmission via HTTPS/SSL

  • Tokenization and limited-access storage of financial information

6.2 Organizational Measures

  • Role-based access controls for internal teams

  • Employee training on data protection and fraud prevention

  • Security audits, penetration testing, and incident response protocols

6.3 User Responsibilities

You are responsible for keeping your login credentials safe and notifying us immediately if you suspect unauthorized access to your account.

Despite our efforts, no security system is impenetrable. We cannot guarantee absolute protection against all threats, but we continuously improve our defenses.

7. Children’s Privacy

The BorPay app is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from minors.
If we become aware that a minor has provided us with personal data, we will promptly delete it. If you believe we have received such information, please contact us at support@borpay.io.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in the law, our services, or data practices.

  • The “Effective Date” at the top indicates the latest version.

  • If material changes are made, we will notify you via email, in-app notification, or other means.

  • Continued use of the app after updates constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy regularly.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your information, please contact:

CASH ADVANCE BORPAY.IO LLC
Email: support@borpay.io